Undoubtedly you have heard that we may only be using 10 -20% of our brain's potential.

So what about the other 80 -90%?

Highly interactive and fun, this program shares how to tap in to the listener's subconscious using body language and voice, speaking beyond the conscious mind and getting our message heard and understood.

• Avoid being associated with negative information you may need to deliver.
• Have people open up and share input and ideas.
• Ensure you are perceived as credible and that they are receptive.

The information and techniques in this program can be used in presentations, job interviews, meetings, feedback sessions; essentially all work or personal situations in which you desire your message to be deliberate and memorable.

IQ vs. EQ: We all know Intelligence of the academic variety and how it is measured, but how bright are you outside of the classroom? Here you need another type of resourcefulness to be successful.

By first defining Emotional Intelligence and looking at the five distinctions that make up these non-cognitive abilities identified by Dr. Daniel Golman, we can then determine your current level of emotional awareness through self-assessment.

Finally we examine working smart by applying strategies to use these components in leadership to achieve success and solve problems.

The differences can be glaring: music, fashion, what's “hot”…

And for us in the workplace, we find the same can be true for the motivation and retention strategies of these different age groups.

Yet you will be surprised at how much the Boomers, Gen Xers and Gen Yers actually do have in common.

In this program, we will not only look at the differences and similarities, but examine ways to appeal to and honor all generations with regard to collaboration, inspiration and retention.

Everyone is responsible for Customer Service, whether they are front line associates or back room support!

A fun, skill-building session that will:

• Strengthening communication skills
• Improving interaction with internal and external customers
• Reinforcing Professionalism (attire, phone etiquette, customer problem solving...

Developed for those of us that are polychronic and organize “differently.”

When traditional time management training (plan, prioritize, schedule, implement) just doesn't seem to stick (perhaps even cause frustration) and stickies, notes and piles are the status quo, it may be a good time to embrace those talents of innovation, creativity and adaptability, and put them to use in creating your own style of time-management.

An overlay to your existing sales training that, using color-coded personality profiles, assesses your sales style and shows you how to identify and communicate with other “colors.”

Learn to spot and use the specific verbal and visual cues offered in every interaction.

Enhance your positioning power and relationships by discussing your company and product in a way that customized and appealing to each specific client.

Another great way to enhance and refresh your sales team using Nuero Linguistic Programming (NLP) skills. This fascinating study of the mind and subconscious offers methods and techniques to put you in a resilient and confident state, instantly establish rapport with clients and respectably influence receptivity.