• Reveal every individual's role as a Leader
• Clarify that everyone is accountable and responsible for the business' success
• Leading/Coaching/Managing - What are the differences? Where do they overlap?
• Five Practices of Exemplary Leadership

• Situational Leadership: Matching appropriate leadership style to the individual's development level, including Delegating lesson and job aid
• Knowing when to move from development to disciplinary action: Root Cause Analysis
• The Universal Law of Improvement: Results from follow-through

Course Objectives:

• Provide a comprehensive, interactive and applicable set of toolsand processes to ensure presentations are effective and the information presented is retained.
• Ensure an opportunity to practice new skills with immediate feedback.

Course Objectives:

• Understand Team Development and Dynamics
• Provide Strategies to Assess and Adjust Team PerformanceDevelop Facilitation Skills
• Provide Tools and Techniques to Increase Team Effectiveness

Consider Change as a Bicycle: The back wheel (technical and organizational skills) powers the bike. The front wheel (interpersonal skills and intra-personal perceptions) steers it. Although both wheels are needed to move forward, peddling is the easy part. Steering and balance determine where you go!

Course Objectives:

• Don't just manage change, thrive and prosper from it.
• Understand and embrace resistance.
• An opportunity to explore perceptions, myths and attitudes about change.
• How to move from a "victim" mentality to one of proactively choosing success.
• Review the changes going on at the Organizational level, understanding why they are being made and how it affects them.
• Examine how People react to change and how that can hinder or help the organization.
• Explore their Personal response to change and get clarity on why they react in that manner, then identify what they do want and decide on what action they will take to get it.
• Have some fun with change!

• Learn the basics to cutting edge in the field of learning to ensure effectiveness.
• Provide a safe opportunity to practice and get feedback.
• Provide many "take-a-ways" for your training toolkit that can be used immediately.
• Optional OJT Module: Structured OJT, specific one-on-one skills and language, reinforcing experiential activities.

Phase I - The Management Tipping Point

Target Attendees: Managers, Supervisors, Leadership Teams Course Objectives:

• Workplace diversity management aligns the individual goals of employees with critical business objectives.
• Prepare managers to support employee diversity perceptions/reactions
• Cover the high level impacts and the business case for diversity initiatives

• Provide a quick EEO review
• Determine areas of improvement, success initiatives to be measured and how to support your associates/the organization

Phase II - Principles of Forrest Gump & Popeye the Sailor: Diversity is the one true thing we all have in common

Target Attendees: All levels and departments of the organization

Course Objectives:

• Understand the business impact of diversity
• Gain a perceptional awareness of the personal and professional scope of diversity
• Bias Busting through examining the source of beliefs, values and cultural norms
• Provide a safe opportunity to reflect on feelings, perceptions, overcoming obstacles and develop strategies for change
• Mental and linguistic reframing for inclusion

Course Objectives:

• Understand the Dynamics of Group Decision Making, spot defective decisions and offer strategies for countering them
• Self-Assessment of Participants' style
• Use of Tools that assist in Pre-Negotiation Preparation
• Provide Individuals with Skills and Techniques to apply in Negotiation and Conflict situations

Objectives:

• Improved Customer Service awareness and skills
• Strengthen Accountability & Responsibility
• Provide a set of communication tools that can be used within work groups, as well as with internal and external customers
• Skills to manage personal reactions to conflict and developing diffusing techniques
• Cultivate a work culture that provides a balance between organizational goals and employee satisfaction
• Training to be highly interactive, activity-based and include practical application assignments

Session 1 - The Checkered Flag: Why NASCAR is a team sport

Session 2 - The Need For Speed: The ability to learn and adapt to changing conditions more quickly than the competition is what separates the winners from the losers

Session 3 - Victory Lane: Why it's the Efficient Pit Crew that wins the race

Session 4 - The Fans, the Sponsors, the Driver, the Mechanics.ensuring a well-oiled communication process

By briefly examining traditional marketing strategies, comparisons make clear that attracting perfect customers is more effective than searching for them. Participants are guided through the process of creating a Strategic Attraction Plan that is specific to their business. See Attracting Perfect Customers page for more details.

Objectives

• Stimulate whole-brain thinking
• Infuse creativity in to problem solving
• Encourage flexibility and innovation
• Look for, capture, build and use new ideas

Creative Problem Solving - Experiential, outcome-defined cross-functional teaming exercises that encompasses carry-over lessons for working together

Idea Generation - Techniques allowing participants to see things from a different perspective, can be immediately applied to address current issues<

Provides functional skills and tools to effectively coach and develop individuals in achieving peak performance

Course Modules:

• Coaching - Mentoring and motivating others, providing feedback and creating compelling action plans
• Communication - Understand the elements and dynamics of communication and how to use techniques to gain trust, build rapport, enhance effectiveness through sincere and active listening and use of empowering language
• Conflict Solutions - Acknowledge yourself first, then others, look at macro level understanding and micro level behaviors that make every situation a win
• Hiring and Retention - ensure a job match before hiring and implement retention strategies to increase job satisfaction
• Effective Meetings - Make the time together the most productive using fundamental elements
• Facilitation Skills - Internal and external processes to assist in moving a group to a desired outcome
• Performance Management - Shift behavior of others to increase productivity, how to positively influence and motivate others during disciplinary discussions
• Changework - Provides an opportunity to reflect on feelings, perceptions and beliefs, overcoming obstacles and developing strategies for change